benger's Privacy Policy
This policy explains in detail how the personal information you provide on the benger platform is collected, stored and used.
This privacy policy sets out the rules governing the processing of personal information between the benger platform ("we", "our") and its users ("you", "your"). By using the benger website or mobile app, you are considered to have accepted the terms of this policy. Our Terms and Conditions serve as a supplementary document to this policy.
1 Types of Information Collected
When you register an account on benger, make a deposit, or contact our support team, the following types of information may be collected:
1.1 Identity Information
- Full name, date of birth and nationality
- National ID card or passport details (for identity verification)
- Email address, mobile number and residential address
1.2 Financial Information
- bKash, Nagad, Rocket or Upay account details — only as needed to complete transactions
- Deposit and withdrawal history
- Wallet balance and bonus credit records
1.3 Technical Information
- IP address, browser type and operating system
- Device identification number (Device ID)
- Login time, session duration and site activity logs
- Information collected through cookies and similar tracking technologies
1.4 Gaming Information
- Play history, betting patterns and win/loss records
- Bonus claims and VIP tier activity
- Responsible gaming limit settings
2 Purpose of Data Collection
benger collects and uses your information only for specific and legitimate purposes. The main reasons for collecting information are:
- Account Management: Handling registration, login, identity verification (KYC) and account security.
- Transaction Processing: Accepting deposits and completing withdrawals within the set timeframe.
- Customer Support: Resolving your issues through 24/7 live chat and email.
- Fraud Prevention: Detecting unusual activity to keep accounts secure.
- Responsible Gaming: Monitoring your gaming behaviour to provide support where needed.
- Relevant Promotions: Informing you about bonus offers and promotions based on your preferences.
- Service Improvement: Analysing user experience to improve the quality of the platform.
3 Data Storage and Security
benger uses industry-standard technology to keep your personal information secure. All data is transmitted via SSL (Secure Socket Layer) encryption, which prevents unauthorised access by third parties.
Data stored on our servers is kept in an encrypted state. Only a limited number of authorised staff may access your information, and only when necessary. A log of every access is retained and reviewed regularly.
3.1 Data Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as required to meet applicable legal obligations. Financial transaction records are retained for long-term audit purposes.
3.2 Response to a Data Breach
In the event of a data breach, benger will notify affected users by email as quickly as possible and will take the necessary protective measures.
4 Data Disclosure and Third Parties
benger never sells your personal information to third parties for commercial purposes. However, certain information may be disclosed in the following circumstances:
- Payment Processors: bKash, Nagad, Rocket and Upay — only the information necessary to complete transactions.
- Service Providers: Game software studios and technology partners — solely for the purpose of delivering services.
- Legal Obligations: In response to a court order or a lawful request from a government authority.
- Fraud Prevention: With partner organisations to detect fraudulent activity.
When sharing information with third parties, benger ensures that they maintain equivalent privacy protections. All our partners are contractually committed to data protection.
5 Cookie Policy
The benger website uses cookies and similar technologies to improve your browsing experience and ensure the site functions properly.
5.1 Types of Cookies Used
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: Collect usage statistics for different parts of the site to help improve the service.
- Personalisation Cookies: Remember your language preference, screen settings and other preferences.
- Analytics Cookies: Used to understand which pages are visited most.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the site.
6 Your Rights
As a benger user, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (though complete deletion may not be possible where legal obligations apply).
- Right to Restrict Processing: The right to request that processing of your information be temporarily suspended for a specific reason.
- Right to Object: The right to object to your information being used for marketing purposes.
- Right to Data Portability: The right to receive your information in a structured, commonly used format.
To exercise any of these rights, contact our support team via live chat or email. We will verify your request and respond as quickly as possible.
7 Protection of Minors
benger is a 21+ platform and we are firmly committed to protecting minors (those under 21). We do not knowingly collect information from anyone under the age of 21. Through our identity verification process, we ensure that only adults can hold accounts on the platform.
If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted. Further details can be found in our Responsible Gaming guidelines.
8 International Data Transfers
As some of our service providers are located in other countries, your information may be transferred internationally. For such transfers, benger ensures that:
- Applicable data protection laws exist in the destination country, or
- Appropriate contractual safeguards have been put in place for the transfer.
Ensuring the security of your information everywhere is our responsibility, and we do not compromise on this.
9 Changes to This Policy
benger reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you at your registered email address and update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.
10 Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team. We provide support in both Bengali and English.
- 24/7 Live Chat — directly from the website or app
- Email: [email protected]
To learn more about us, visit our About Us page. For answers to common questions, read our FAQ section — it covers many questions about accounts, payments and support.